SCT © - Sales Competence Training
There is no such thing as „customers“! Not „the customers“! As if they were some unfamiliar creatures.
What does exist is people, neighbours, friends, just like you & I. So we start from our own expectations and fulfil them. This is difficult enough, but manageable!
„Customers turn into buyers when we address them as humans!“
Let us lead our counterpart to a decision that he cannot reach on his own. He will be thankful and return!
SCT © - Programme of measures
With a consistent SCT © programme of measures we secure a critical advance for you towards other sales organisations.
1. Step: Basic SCT ©
- Targeted steps towards conclusion of contracts
- Initiation of relations: pre-requisite for a successful conversation
- „Guiding“ questions
- Demand-oriented argumentation of benefits
- Guaranty of conclusion by employing the CoiX Method
- Customer Loyalty tools
- Established formulation suggestions and conversational techniques
Training methodology: intensive presence training, video analysis and individual feedback. Sales coaching for the trade.
Further steps: advanced SCT ©, concerning subjects such as:
- Difficult situations, customer complaints, up / cross selling, product news