Competence on the phone

During telephone calls, the visual perception of our conversational partner is missing which makes the expression in our voice, a successful relationship build-up and communicative skills are decisive for a successful phone call.
With professional phone calls you can effect an augmentation of your customer satisfaction as well as the efficiency of phone calls!

Training contents:
In the run-up to the conception of the training, we develop the precise requirements towards your employees together with you.

Contents are e.g.::

• Build-up of an efficient phone call
• Build-up of a relationship, first impression
• Conversational techniques
• Impact of voice and diction
• Handling of verbal information
• Management of complaints

Method: Intensive workshops und training on the job