Competence on the phone
During telephone calls, the visual perception of our conversational
partner is missing which makes the expression in our voice, a successful
relationship build-up and communicative skills are decisive for a
successful phone call.
With professional phone calls you can effect an augmentation of your customer satisfaction as well as the efficiency of phone calls!
In the run-up to the conception of the training, we develop the precise requirements towards your employees together with you.
Contents are e.g.::
- Build-up of an efficient phone call
- Build-up of a relationship, first impression
- Conversational techniques
- Impact of voice and diction
- Handling of verbal information
- Management of complaints
Method: Intensive workshops und training on the job